01 & 02 Virtual Numbers
Give your company a local presence with a virtual, local, geographical number.
A geographic number is a range of numbers within the UK that have part of their digit structure associated to a geographic location, these are typically locations such as cities and towns.
For example London numbers begin with 0203 or 0208, and a Cambridge number beginning 01223.
Local rate numbers are low rate numbers, and are typically inclusive in most phone contract minutes, thus no cost to the caller.
Virtual geographic numbers have an “area code” for example 0203 or 0208 for London telephone numbers.
By using a geographic number you can obtain a local presence for your company, which callers are often more trusting in a local company if you have the local area number, whether you’re not based in that area, or even in the same country.
Our Geographical Numbers can have the following IVR features enabled.
Give your business a professional image with a tailored welcome message. The Introduction message can be professionally recorded, or you can record your own.
Missed call alerts
Get an email notification or SMS text message when you miss a phone call.
Any missed call or out of hour calls can go to a voicemail service. The voicemail from the caller will be emailed to you, reducing the loss of potential clients and sales.
Record your calls, ideal for staff monitoring, legal requirements or general quality control.
Call recordings can be accessible via email, web panel and FTP.
Our call recording equipment is industry certified.
Can't get to the phone? Calls can be forwarded to the next available agent seamlessly.
Sales calls to your sales team and support calls to the support team, either calling all team members at once or a round-robin environment, sharing calls equally.
Priority can be given to certain operators, such as top performing sales agents.
Out of Office
Play a custom message to callers trying to reach you when closed, accompanied with a voicemail option if needed.
Queue calls should you have more callers than agents. Ideal for companies with limited staff or during busy periods. Call Queuing ensures calls are not lost.
TIme of Day Routing
Working from Home on a Monday? In the office on Tuesday? Not a problem. Set your schedule into the phone system to ensure no call is lost.
Block unwanted spam calls and stop nuisance callers. Prioritise the important calls to your business.
Music on Hold
Play custom audio files to your callers when on hold or in a queue. This can be our supplied audio, your own music or a promotional message.
Improve the user experience by filtering calls to the correct department. This can be achieved with a menu system. An example is press 1 for Sales.
Allow callers to speak to the phone system to obtain the information required, such as the callers name, account number or address.
Fax to Email
Move away from old fax machines. Receive your faxes via your phone system directly to your email.
Divert when Busy
Divert calls to another user, extension, menu or voicemail.
When you or your operators answer a call from the virtual number, we can play a message to the operator, enabling a professional service to be provided. Whisper messages can be "sales call", "support call", your own audio or just "beep beep beep".
Use your virtual office number as your WhatsApp Business number, allowing your customers to call or message you.
We can create custom IVR applications to fit your requirements. Including API's, speech recognition, SMS text messages sent during and/or after a call, as well as many more bespoke features.
Available with the services is access to a feature-rich online management and stats panel.