Professional welcome messages
Open every call with tailored audio recorded professionally or supplied by your own team.
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Digital Select services
Interactive Voice Response Systems
Guide callers to the right answer, information or person without unnecessary waiting. From simple “press 1 for sales” menus to bespoke voice applications, Digital Select builds IVR journeys around the way your organisation works.
What you get
Explore local telephone area codes
Every feature needed for a better caller journey.
Combine professional greetings, intelligent routing and automation into one reliable service. Features can be configured individually or joined into a completely bespoke call flow.
Menu options
Direct callers to sales, support, accounts or self-service information using clear keypad choices.
Intelligent call routing
Route calls by time, caller choice, location, team availability or information gathered during the call.
Speech recognition
Allow callers to speak names, account details, addresses or choices when keypad input is not suitable.
Call queuing
Keep callers informed and connected during busy periods instead of losing valuable enquiries.
Voicemail to email
Capture out-of-hours or unanswered calls and deliver audio messages directly to the right inbox.
Missed-call alerts
Send an email or SMS notification when a call is missed so your team can respond quickly.
Time-of-day routing
Automatically change destinations, messages and menus around opening hours or working locations.
Call recording
Record conversations for training, monitoring or compliance, with controlled access to recordings.
Hunt groups and overflow
Ring teams simultaneously or in sequence, then overflow calls when the first group is unavailable.
SMS during or after calls
Trigger confirmations, links, reference information or follow-up text messages from the voice journey.
API and database integration
Connect callers securely with CRM records, payment checks, internal applications or live data.
Built around your business
Flexible from day one.
Start with what you need now and expand the service as your organisation, call volumes or customer journeys evolve.
- Handle enquiries consistently around the clock
- Reduce unnecessary transfers and abandoned calls
- Combine voice, SMS and business data
- Scale from a simple menu to a bespoke application
Speak to us
Let’s build the right interactive voice response solution.
Tell us what you need your service to do. You’ll get practical advice from a UK-based team that understands voice, messaging and cloud communications.