Digital Select Ltd
How Digital Select connected Mark’s distributed team with Cisco SIP phones, one 0330 business number and integrated debit and credit card billing.
Mark runs a customer-facing business with team members working from different locations across the UK and Ireland. Customers needed one dependable number to call, while the team needed to answer professionally without being tied to a single office.
Digital Select supplied an 0330 non-geographic business number. It gives customers one consistent UK contact number and allows incoming calls to be routed to Mark’s team wherever each person is working.
Three Cisco SIP desk phones were configured for use in separate locations. Each handset connects to the same Cloud PBX service, giving the distributed team a shared business phone system rather than isolated individual lines.
The team can dial one another directly using short internal extension numbers and transfer live customer calls between the Cisco phones. On-platform internal calls carry no per-call charge, helping colleagues speak quickly wherever they are based.
Calls to the 0330 number can reach the appropriate team member across the UK and Ireland. The setup supports a consistent customer experience while giving Mark flexibility when responsibilities or working locations change.
Digital Select also supplied a debit and credit card billing facility, enabling Mark to take customer payments through an established billing workflow. This brought communications and payment handling into a more practical day-to-day process.
Mark’s customers now have one professional number, while his team can work from multiple locations using three connected Cisco SIP phones. The solution is straightforward to manage, supports remote working and can be adapted as the business grows.
A Cloud PBX, 0330 number and carefully planned call routing can give small and distributed businesses the presence of one joined-up office. Speak to Digital Select about a setup designed around your locations, users and customer journey.
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