Digital Select Ltd
How Digital Select Ltd handles website enquiries, Microsoft 365 email, HubSpot conversations and website analytics, and how to exercise your privacy rights.
Digital Select Limited is the controller responsible for the personal information described in this policy. We are registered in England and Wales under company number 06481372. Our registered office is 6 Central Avenue, Norwich, NR7 0HR, United Kingdom. For privacy questions or requests, email info@digital-select.com, telephone 01603 949494 or write to our registered office. Please identify your message as a privacy enquiry.
This policy covers personal information collected through our website, enquiry forms, business correspondence and website live chat. Information about processing associated with a particular telecommunications service, such as call records, recordings or messaging services, may be provided separately with that service.
We collect the information you provide when contacting us, such as your name, business name, email address, telephone number and enquiry or chat content. We may also receive correspondence and details needed to understand your requirements. Website systems and enabled tools may process technical information such as IP addresses, browser and device information, request times, pages visited, referral information, cookie identifiers and privacy preferences. The information collected depends on how you use the website and which optional tools you enable. Please avoid sending sensitive personal information or information about other people unless it is necessary for your enquiry.
We use enquiry and correspondence information to respond, provide requested quotations and manage business relationships. Where you are personally entering a contract with us, this may be necessary to take steps at your request before a contract or to perform it. Where you contact us on behalf of an organisation, we generally rely on our legitimate interests in responding to business enquiries and managing relationships with its representatives. We also rely on legitimate interests to operate, secure and troubleshoot the website, prevent misuse and establish or defend legal claims, taking account of your rights and reasonable expectations. We rely on legal obligation where processing is required by applicable law. Where we ask for consent to optional analytics or other optional tracking, we rely on that consent for the associated processing.
Website enquiries are saved in our website database, emailed to info@digital-select.com and submitted to HubSpot so our team can manage and follow up the enquiry. Our business email is provided through Microsoft 365. Copies may therefore exist in the website database, email system and HubSpot. We use these copies for handling your request, maintaining correspondence and tracking follow-up. Form submissions are separate from optional website analytics and do not require you to accept optional tracking cookies.
HubSpot provides our website live chat and customer relationship management tools. If you use chat, the messages and contact information you choose to provide are processed through HubSpot and made available to our team. Conversation information may be associated with an existing contact record where the system can identify you. Where enabled, chat technologies help maintain the conversation between page visits. We use conversation content to respond and manage your enquiry on the lawful bases explained above. Enabling chat is not, by itself, consent to unrelated marketing.
The website uses necessary technologies to support its operation, security and privacy preferences. Optional Google Analytics and HubSpot analytics help us understand website use, such as pages viewed and interactions with contact links. Optional analytics and live chat are controlled through Cookie settings and remain disabled until you enable the relevant option. You can reject optional tools or change your choice through Cookie settings. Withdrawing consent does not affect processing carried out lawfully before withdrawal and does not automatically delete enquiry or conversation records that we retain on another lawful basis. You can still contact us by form, email or telephone without accepting optional analytics or chat.
We do not treat an enquiry or chat as permission to send unrelated marketing. If we send direct marketing, we will use an appropriate lawful basis and meet the applicable electronic marketing rules, including obtaining consent where required. You can object to direct marketing at any time by using an unsubscribe option in the message or contacting info@digital-select.com. We may retain limited suppression information to respect your preference.
Access is limited to people who need information for the relevant purpose, including authorised staff and service providers supporting our operations. These include our website hosting and maintenance providers, Microsoft 365 for business email, HubSpot for enquiry management and chat, and Google for optional Google Analytics. Providers may use authorised subprocessors under their applicable arrangements. We may also disclose relevant information to professional advisers, authorities where legally required, or parties involved in a business transfer where lawful and subject to appropriate protections.
Our providers operate internationally, so personal information may be stored in or accessed from countries outside the United Kingdom, including the United States. A provider's main hosting region does not necessarily determine every location used for support or subprocessors. Where a transfer is restricted under UK data protection law, an applicable transfer mechanism is required, such as UK adequacy regulations or approved contractual safeguards, together with any required assessment and additional measures. Contact info@digital-select.com for information about the safeguards applicable to your information and how to obtain a copy, subject to necessary redactions.
Retention depends on the purpose and type of record. For enquiries that do not become customer relationships, we consider whether the enquiry has been resolved, whether requested follow-up is still active, the date and substance of the last contact, and any unresolved complaint or dispute. For customer correspondence and contract records, we also consider the duration of the relationship and applicable accounting, legal and claims-related requirements. Technical logs are assessed against security and troubleshooting needs, while analytics and chat records are subject to the configured retention settings and the purposes for which they remain needed. A record may need to be kept longer where a specific legal obligation or dispute applies. Information no longer needed should be deleted or anonymised across the relevant systems; backup copies are removed through the applicable backup rotation.
We use appropriate technical and organisational measures to protect personal information against unauthorised access, misuse, loss or disclosure. No website or communication system can be guaranteed completely secure. Please contact us promptly if you believe information you have provided to us has been compromised.
Depending on the circumstances and lawful basis, you may ask to access your personal information, correct inaccurate information, erase information, restrict processing or receive and transfer information in a portable format. You may object to processing based on legitimate interests and can object to direct marketing at any time. Where processing relies on consent, you may withdraw it. These rights are subject to applicable conditions and exemptions. Contact info@digital-select.com to make a request. We may need information to verify your identity and will respond within the applicable statutory time limit, normally one month, subject to lawful extensions or pauses where applicable.
You can browse public website pages without submitting an enquiry. If you ask us to respond or prepare a quotation, we need enough information to understand the request and contact you; without it, we may be unable to help. Our website enquiry process is intended for our team to review and respond to requests, rather than to make solely automated decisions that have legal or similarly significant effects on you.
Please contact info@digital-select.com if you are concerned about how we handle personal information so that we can investigate and respond. You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator, including without first complaining to us.
Contact the ICOOther websites linked from this site have their own privacy policies. We may update this policy as our services or information practices change, and will provide additional notice where required. Effective date: 23 September 2026. Last updated: 23 September 2026.
