Caller screen-pop
Open the matching customer or contact record when a recognised number calls.
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Digital Select services
CRM & Workflow Integration
Make communications part of the customer workflow instead of a separate system. Digital Select connects supported phone, messaging, CRM, helpdesk and internal platforms so staff can see useful context, capture activity and automate the next step.
What you get
Explore local telephone area codes
Turn every customer conversation into useful business data.
Integrations can range from straightforward screen-pop and call logging to bespoke API workflows spanning voice, SMS, records, tasks and reporting.
Automatic activity logging
Record call times, outcomes, notes, recordings or messages against the relevant customer record.
Missed-call workflows
Create follow-up tasks, alerts or tickets when calls are missed, abandoned or received out of hours.
IVR data capture
Pass caller choices and approved information from an IVR journey to the team receiving the call.
Automated SMS follow-up
Trigger confirmations, links, reminders or status messages after defined communication events.
API and webhook integration
Connect supported applications through secure APIs and event-driven webhooks for bespoke workflows.
Joined reporting
Bring communications activity and customer outcomes together for clearer operational insight.
Built around your business
Flexible from day one.
Start with what you need now and expand the service as your organisation, call volumes or customer journeys evolve.
- Reduce duplicate data entry and missed follow-up
- Give staff useful context before and during calls
- Create consistent workflows across voice and messaging
- Adapt integrations to established processes
Speak to us
Let’s build the right crm integration solution.
Tell us what you need your service to do. You’ll get practical advice from a UK-based team that understands voice, messaging and cloud communications.