One agent workspace
Teams could manage calls, SMS, WhatsApp and web conversations from one interface with shared customer history.
Concept page · not currently offered
HomepageDigital Select Ltd
Concept: Omnichannel Contact Centre
Draft managed contact-centre service combining voice, SMS, messaging, queues and reporting.
Routing and workforce tools
Skills-based routing, queues, schedules, supervisor views, quality monitoring and wallboards could support growing service teams.
Analytics
Joined reporting could show demand, response times, outcomes and channel movement rather than treating each contact method separately.
Managed onboarding
Digital Select could combine platform configuration, number migration, call-flow design, integrations and ongoing support.