What is a 118 number?
The 118 range is designated for UK directory-enquiry services. Callers use these services to request telephone-number information and, where offered, onward connection.
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118 Directory Enquiry Numbers
UK 118 directory-enquiry number services, call handling and technical guidance for eligible operators.
Pricing and onward connection
The caller's price combines an access charge and service charge. Where onward connection is offered, remaining connected through the service may increase the total cost.
Technology behind the service
A directory-enquiry operation can require a memorable number, resilient call handling, directory data, search tools, customer support and detailed reporting.
Regulatory planning
Operators should confirm current Ofcom numbering, pricing, promotion and consumer-protection obligations before launching or changing a 118 service.
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