What is a 118 number?
The 118 range is designated for UK directory-enquiry services. Callers use these services to request telephone-number information and, where offered, may choose onward connection.
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118 Directory-Enquiry Numbers Explained
A guide to UK 118 directory-enquiry numbers, their purpose, access and service charges, onward connection and operator obligations.
How 118 calls are charged
The total price combines an access charge set by the caller’s phone company and a service charge set for the directory-enquiry service. Charges can be significantly higher than standard geographic calls.
Pricing must be prominent
The service charge should be displayed clearly and close to the number wherever a 118 service is advertised or promoted, enabling callers to understand the charge before calling.
Onward connection
Some services can connect the caller to the requested number. Remaining connected through the directory service may cost more than ending the call and dialling the supplied number directly.
Who might use directory enquiries?
118 services can support callers who do not have internet access, need assisted number searches or prefer to obtain contact information by telephone.
Launching a 118 service
A provider needs a suitable number, directory data and search technology, resilient call handling, clear pricing, customer support and processes aligned with current Ofcom requirements.
Discuss 118 number services