Identify the service
Keep the message, short code, sender information and relevant mobile-bill entries. These details help identify the service and show when messages or charges occurred.
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How to Stop Premium SMS Messages and Charges
Steps to identify a UK premium SMS service, send a cancellation request, contact the provider and query unexpected mobile charges.
Use the stated cancellation method
Check the message and service terms for cancellation instructions. Many subscription services instruct customers to reply STOP to a specified short code, but the exact instruction shown by that service should be followed.
Keep confirmation
Retain the sent cancellation message and any reply confirming that the service has stopped. Avoid deleting the original messages until any billing query has been resolved.
Contact the service provider
If messages continue, use the support details associated with the service. Explain when cancellation was requested and provide the relevant mobile number, dates and charge information without sharing unnecessary security credentials.
Speak to the mobile network
Ask the mobile provider to explain unfamiliar charges and what controls are available for premium messaging. Ofcom also provides a service checker for identifying available provider details.
Treat suspicious messages carefully
Do not follow unexpected links or provide banking credentials in response to an unsolicited message. Report suspected scams using the reporting route recommended by the mobile provider or relevant authority.